Quick Assist Wireless Shopper Call Button Improves Customer Service Case Study
Location: Midwest Region
Customer: Midwest chain
Products: Quick Assist Wireless Call Button and 2 Way Radios
Application: To ensure customers are served in a timely fashion, this chain recently rolled out wireless shopper call buttons in each of their stores.
Results: In the 6+ months since the call buttons have been operational, the request for assistance has not escalated to the point where a store manager was required to assist –even during the hectic Christmas shopping season.
Summary: The Ritron Quick Assist has enabled this Midwestern home-center chain to “raise-the-bar” on customer service and can compete at a higher level, at minimal cost and
complexity. Installation was simple and fast because the product is wireless, requires no infrastructure, and is operational with very minimal training. Store associates can engage in “back of house” activities like receiving freight, pricing, or other productivity-enhancing activities until called. Most importantly, for customers, wireless call buttons are helping management and associates deliver on the promise of enhanced customer service and improved productivity