Quick Assist® RQA Wireless Shopper Call Button

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Product Quick Links:

Custom Labeling
Respond in a Flash
Retail Store Managers
Loss Prevention

Increase Top Line Sales and Store Profit

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The Quick Assist® wireless shopper call button provides a low-cost, fast and efficient way to boost customer service, control costs and improve employee productivity. With the Quick Assist, customers simply push a button when they need assistance. Your two-way radio equipped personnel are immediately alerted with a customized voice message. The Quick Assist is compatible with your existing store 2-way radios and talks directly to radio-equipped personnel. It does not require any additional wireless infrastructure for operation and is the ideal solution for any business wanting to maximize customer satisfaction, product sales, and employee productivity.
 
Places to use the Quick Assist Call Button . . .
• High Value Merchandise
• Controlled Substances / Merchandise    
• Site-To-Store Pick-Up Areas (Buy Online, Pick-up In Store BOPIS)
• Cutting Stations
• Paint Department
• Sporting Goods
• Fitting Room
• Locked Cabinet Displays
• Un-Staffed and Part-Time Counters or Registers
• Question-Intensive Merchandise Areas
• Seasonal or Outdoor Departments, Lumber, Nursery, Patio
• Heavy or Out-of-Reach Merchandise Areas

Quick Assist Brochure 

 

Custom Labeling for the Ritron Quick Assist® Shopper Call Button

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Custom Labeling for the Ritron Quick Assist® Shopper Call Button Speaks To Many Applications

rqa_labels2In addition to our popular and standard easy to read “How can we help?” text on the label of the Quick Assist® Shopper Call Button, our customers have asked if the label can be customized to match their brand standards, attract attention, and be specific to the call button location.

Yes we can! Color, language, text, font, and imagery are only limited by your creativity and imagination. Here are a few examples to spur some thought - be sure to contact your account manager to discuss further.

 

 

Did You Know?
All Ritron products are field programmable. Find user manuals with complete instructions here, and for PC programmable products, find software information here.

How To Purchase
Purchase Ritron products through our network of authorized reseller partners across the United States. Send us an email at sales_info@ritron.com or call us at 800.872.1872 and we'll connect you with a trusted partner.

How do I find more information?

Respond To Customers in a Flash! with the Ritron Quick Assist® Shopper Call Button

Respond To Customers in a Flash! with the Ritron Quick Assist® Shopper Call Button

Ritron is broadening the reach of the Quick Assist® with added promotion to audiences including loss prevention professionals and retail professionals via the National Retail Federation. Ritron is exhibiting at the NRF Protect 2019 Conference in Anaheim, California June 11-13, 2019 featuring the Quick Assist Shopper Call Button with the theme, “Respond To Customers in a Flash!”

(NRF PROTECT is where more than 2,500 retail security professionals go to learn from industry leaders, gain real-world knowledge and explore new products. It is the single place where loss prevention and cybersecurity experts unite to share insights and strategies vital to all.)

We have chosen the theme “Respond To Customers in a Flash!” to gain the attention of not only those attending the show, but also to promote to retail professionals, radios dealers and resellers that enabling customers with a way to request assistance in a manner they control is accomplished with the Ritron Quick Assist. 

Loss prevention and retail professionals attending the show will be drawn to the bright colors that differentiate the Ritron booth from others on the show floor where they’ll be able to experience the Quick Assist. 

From our earlier coverage on this topic, you know the major benefits the Ritron Quick Assist® Shopper Call Button brings to the retail industry:

As we ramp up our marketing to loss prevention professionals, be sure as a radio equipment dealer or reseller to focus on the loss prevention audience when targeting sales opportunities. For resources related to the Quick Assist Shopper Call Button, visit www.ritron.com/quickassist.

 

Ritron Quick Assist® Wireless Shopper Callbox Information and Specifications:

Did You Know?
All Ritron products are field programmable. Find user manuals with complete instructions here, and for PC programmable products, find software information here.

How To Purchase
Purchase Ritron products through our network of authorized reseller partners across the United States. Send us an email at sales_info@ritron.com or call us at 800.872.1872 and we'll connect you with a trusted partner.

How do I find more information?

Ritron Quick Assist® - Serve Your Customers

retail store manager: typical day

The Scenario
There is no normal day for a retail store manager. Among the myriad other duties to handle during a typical day, you are charged with ensuring customers are provided an enjoyable in-store experience and faced with the realities of preventing loss (shrinkage). Pressure is added when same-store sales goals must be met and customer satisfaction scores must be improved. 

Retail Store Manager Melissa“All in a day’s work,” according to Melissa, store manager at the high-performing large retailer we spoke with.

That is, until Melissa was transferred to an underperforming store and expected to lead a turnaround. “It was a mess, and I needed help. I was short-staffed, and my higher value merchandise kept showing up on the shrink report,” Melissa stated. 

Due to cost cutting, as well as using staff across various areas of the store, a problem that Melissa and other retailers are experiencing is that interested customers are having fewer face-to-face interactions with store staff. 

It’s proven, according to a Chain Store Age study:

Melissa had a high level of enthusiasm to return to her high-performing standards, and to stop the agony of being at the bottom of her region’s sales and loss prevention charts. That’s when she decided to reach out to her trusted Ritron reseller for a consultation. Melissa had worked with this reseller at her prior store, and understood their expertise in the retail environment.

The Solution
The reseller listened to Melissa’s concerns, and explained that placing wireless customer assistance call boxes would allow interested shoppers to contact a nearby sales associate via their two-way radio. The customer would receive assistance quickly, with a simple press of a button. 

In addition, she explained that high-value merchandise could be placed in locked display cases with the quick assist callbox nearby. Shoppers use the callbox to receive assistance, and then are directed to a nearby cash register to complete the purchase. 

Melissa was convinced this was a viable and valuable solution, given that she could retain the investment in the existing two-way radio network, address the product loss issue, as well as increase levels of customer service and satisfaction.

The Results
Sales are now trending higher, and Melissa has transformed not only her own confidence as a store manager, but also the store itself. 

Employees understand how the call for assistance callboxes result in highly satisfied customers, and that face-to-face interactions can lead to an increase in add on sales opportunities.

Purchase a Ritron RQA Wireless Shopper Callbox through our network of authorized reseller partners across the United States. To be connected with a trusted partner, send us an email at sales_info@ritron.com or call us at 800.872.1872.

Learn More and Find Technical Specifications:

How do I find more information?

RQA Quick Assist Wireless Shopper Callbox Aids Retailers in Loss Prevention

Ritron RQA Wireless Shopper CallboxAre you - or do you know - a retail store owner or manager? If so, you are likely aware of the term loss prevention. Every retail establishment must deal with product loss (coined shrinkage in the industry) by taking steps to prevent theft and the disappearing profits that result.

One way retailers have addressed theft is by securing high-value products behind locked glass cases. This has certainly helped to prevent loss, but undesired effects include:

To help alleviate this pain, our reseller partners have provided solutions to retailers by having them purchase a wireless shopper callbox. How does this shopper callbox help with loss prevention?

The result of adding this wireless shopper callbox to address loss prevention has been:

Additionally, the retailer has realized a low-cost, fast and efficient way to maximize customer satisfaction. 

Purchase a Ritron RQA Wireless Shopper Callbox through our network of authorized reseller partners across the United States. Send us an email at sales_info@ritron.com or call us at 800.872.1872 and we'll connect you with a trusted partner.

Learn More and Find Technical Specifications:

How do I find more information?

See How We Helped Improve School Safety

by installing a radio call box system for authorized access to campus facilities


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