Frequently Asked Questions (FAQ'S)

What is the Ritron product warranty?

All Ritron products, when purchased new, have a one (1) year parts and service warranty. Refer to your user manual for specific product warranty details and terms.

Where do I send my radio for service and repair?

Send your radio(s) with the antenna and charger, along with your proof of purchase (in warranty status only) to the following address:

RITRON, INC., Service Department, 505 West Carmel Drive, Carmel, IN 46032

Please be sure to include your phone and email address for questions and repair order quotes and acknowledgements.

Why do I need to submit proof of purchase for radios under warranty?

Depending on the dealer's product inventory, some radios are sold later than other radios. We generally use the manufactured date on the back of the radio. Therefore, the effective warranty date may not coincide with the purchase date. For this reason, proof of purchase is necessary to verify the actual purchase date.

What happens to my radio(s) when received at Ritron?

Our technicians will test the radio(s) to factory specifications. The latest technical updates will be programmed into the radio(s) software. If a board level component is determined below factory specifications or defective, it will be replaced with a fully new component. 

What is the service and repair turn-around time? 

Usually, Ritron products are repaired and shipped back to you via UPS surface within 48 hours.

Do service and repairs have a warranty?

Yes, all repairs include a 90-day warranty.

What is the cost for service and repair?

We use a flat rate repair pricing program for like models. Service and repair pricing features "with battery replacement" or "without battery replacement." Should your radio(s) need battery replacement, the cost is significantly discounted at time of service and repair. UPS surface return shipping is included. 

What if my radio(s) is non-repairable? 

We offer our service and repairs customers the opportunity to purchase remanufactured radios, whenever available.

How do I pay for service and repair?

Ritron accepts Visa, MasterCard, or company check with credit department approval. Otherwise, the radio(s) will be returned COD.

I need accessories, how do I order?

Contact your local authorized Ritron reseller or Call Ritron at 1-800-872-1872.

What is your return policy on accessories?

Batteries, crystals, special accessories, and custom products cannot be returned.

Where are Ritron radio products manufactured?

All Ritron radio products are proudly made in the USA. We design and manufacture all products in our state-of-the-art facility in Carmel, Indiana.

 

If you have any other questions that are not addressed here, please send us an email at ritron@ritron.com.

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