Boost Employee Productivity
Just how can a shopper call button from Ritron boost employee productivity in a retail establishment?
The goal of store management is to staff the store appropriately to take care of customers and daily business needs, but not to over staff the store. When determining staffing levels, management should be sure to take into account the number of Quick Assist Shopper Callboxes that are installed throughout the store.
Here’s how the Quick Assist is boosting employee productivity:
- Changing Room / Fitting Room: Instead of staffing the fitting room area full time, assign an employee with a radio to an adjacent department to face merchandise, restock, and clean. When a customer requests access to a fitting room via the shopper call button, a customized pre-recorded message is broadcast to the employee radio. The one employee can work both areas, increasing their overall productivity.
- Customer Service / Returns Counter: When the customer service or returns counter is not busy, the staff member normally assigned there can work as a cashier, or in a nearby department. When the call button is pressed at the customer service counter, radio-equipped personnel can respond in a predetermined manner. (Likely the assistant manager can take the customer return if the person originally assigned is busy at the cash wrap.)
- Parts Counter / Auto Service: Working the counter is often a shared responsibility among parts stock clerks, customer service personnel, and managers. With a Quick Assist Shopper Call Button prominently displayed at the counter, customers have confidence they will be attended to promptly. When those employees assigned to the parts counter carry two-way radios, they can stay busy nearby and respond quickly when the custom alert is broadcast to their radio.
- Locked Display Case for High-Value Merchandise: Retail stores we have worked with have installed a dozen or more shopper call buttons throughout the store which summon an associate when locked merchandise is requested by an interested customer. A team of radio carrying associates can be assigned to those locked merchandise cases. The broadcasted recorded message identifies the location of the callbox, so the nearest available employee can respond to the customer request and confirm to the radio network that the customer has been taken care of.
Contact your retail clients today and ask them how they are boosting employee productivity, serving their customers, and protecting their assets.
Ritron Quick Assist® Wireless Shopper Call Button Information and Specifications:
Did You Know?
All Ritron products are field programmable. Find user manuals with complete instructions here, and for PC programmable products, find software information here.
How To Purchase
Purchase Ritron products through our network of authorized reseller partners across the United States. Send us an email at firstname.lastname@example.org or call us at 800.872.1872 and we'll connect you with a trusted partner.
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